Payment decline reasons
When a card payment is declined, the bank returns a reason code. Search the code or the message you saw to find out what it means, why it happens, and what to do next.
3 reasons
- 13Invalid AmountSoftThe transaction amount is invalid or not allowed, for example it is malformed or exceeds a permitted limit.
- 61Exceeds Withdrawal Amount LimitSoftThe transaction amount is higher than the maximum amount the issuer allows for this card over a given period.
- 65Exceeds Withdrawal Frequency LimitSoftThe number of transactions on the card has exceeded the frequency limit the issuer allows over a given period.