₽Payments Bible
Card Controls

How to Temporarily Lock a DBS Card

Temporarily lock a misplaced DBS credit or debit card with Payment Controls — and unlock it the same way — in the digibank app or digibank Online.

SG flagSingaporeDBS Bank1 min readUpdated 15 Jul 2026

Agent guide. Use these steps to walk the client through the process — the screenshots show exactly what they’ll see on screen.

If the client has misplaced a card, they can temporarily lock it with Payment Controls to stop new transactions, then unlock it the same way once it turns up — no need to cancel the card. Do it in the digibank app or on digibank Online.

Before you start

  • The client's DBS credit or debit card
  • The digibank app, or access to digibank Online
  • Their digibank User ID and PIN (or Touch/Face ID)

💡 Tip: Locking is instant and reversible — unlock the card the same way in Payment Controls. If the card is actually lost or stolen (not just misplaced), report it and order a replacement instead.

Frequently asked questions

How do I unlock it again?

Go back to Payment Controls, select the card and toggle it back on.

Should I lock or report the card?

Lock it if it's just misplaced. If it's lost or stolen, report it and order a replacement.

  1. 1

    Log in to the app

    Log in to digibank mobile with Touch/Face ID or the digibank User ID and PIN.

    Log in to the app
  2. 2

    Open Payment Controls

    Tap "More", then "Payment Controls" under Manage Cards & Loans.

    Open Payment Controls
  3. 3

    Select the card

    Choose the card to lock.

    Select the card
  4. 4

    Toggle off

    Switch it off to temporarily lock the card.

    Toggle off
  5. 5

    Confirm

    Tap Lock Now.

    Confirm

Reference for assisting clients. Bank screens, steps and limits change often — always confirm the current process with DBS Bank before advising the client.