How to Set Up OCBC Card Transaction Alerts (e-Alerts)

Get notified of OCBC card activity — card usage, ATM withdrawals and ATM transfers — by push, email or SMS, with your own threshold, set in the OCBC app.

Singapore OCBC Bank1 min readUpdated 15 Jul 2026

Agent guide. Use these steps to walk the client through the process — the screenshots show exactly what they’ll see on screen.

Card e-Alerts notify the client of card activity — card usage, ATM cash withdrawals, and fund transfers or bill payments made at an ATM — by push notification, email or SMS. Set them up and choose a threshold in the OCBC app.

Before you start

The OCBC app
The client's access code and PIN (or fingerprint ID / Singpass)
Push notifications enabled for the OCBC app (to receive push alerts)

💡 Tip: A low threshold catches small unauthorised "test" charges early. Overseas transaction alerts are always sent by SMS, regardless of your push settings.

Frequently asked questions

Which alerts can I set?

Credit/debit card usage, ATM cash withdrawals, and fund transfers or bill payments made at an ATM — each with your own threshold amount.

1
Open e-Alerts
Log in to the OCBC app and tap the bell icon (you can also tap it before logging in, or go via "More"), then open "e-Alerts".
2
Choose the alert type
Select the type of card transaction alerts you wish to customise — card usage, ATM cash withdrawals, or fund transfer & bill payments at an ATM.
3
Enable notifications
Update the settings to enable notifications, and choose the card (or apply to all cards).
4
Set a threshold
Set your preferred threshold amount — you'll be notified when a transaction exceeds it.
5
Choose how to be notified
Set your preferred mode of notification (push + email, or SMS + email). Overseas alerts are always sent by SMS.
6
Authorise
Authorise the change with SMS OTP, a hardware token OTP, or OCBC OneToken.
7
Done
And you're done — your alert settings are updated.

Reference for assisting clients. Bank screens, steps and limits change often — always confirm the current process with OCBC Bank before advising the client.