Payments Bible

Transaction Not Permitted to Cardholder

What it means

The issuer does not allow this type of transaction on this cardholder's account.

Why it happens

Account-level restrictions block the transaction type, for example online, international, or a specific merchant category.

If you’re the cardholder

Contact your issuer to ask whether this type of purchase is allowed, or use another card.

If you’re the merchant

Advise the customer to contact their bank; retrying the same card is unlikely to help.

Sources & processor codes

  • Adyen23Transaction Not PermittedDocs
  • ISO 858357Transaction not permitted to cardholderDocs
  • NuveiTransaction not permitted to cardholderDocs
  • Stripetransaction_not_allowedThe card doesn't allow this type of purchaseDocs

← All decline reasons