Payments Bible

Stop Payment Order

What it means

The issuer has a stop-payment instruction on this transaction, or the shopper cancelled the payment.

Why it happens

The cardholder asked the bank to stop this payment, or cancelled the transaction before it completed.

If you’re the cardholder

Contact your issuer if the payment should proceed, or use a different payment method.

If you’re the merchant

Do not retry the same charge; obtain a new authorization or payment method from the customer.

Sources & processor codes

  • Adyen16Shopper CancelledDocs
  • Stripestop_payment_orderThe card was declined for an unknown reasonDocs

← All decline reasons