Payments Bible

Stolen Card

What it means

The card has been reported stolen and the issuer has blocked it from further use.

Why it happens

The cardholder reported the card stolen, so the issuer rejects all authorizations and may request the card be picked up.

If you’re the cardholder

Use a different card; contact your issuer for a replacement.

If you’re the merchant

Do not retry; present a generic decline and avoid disclosing the stolen-card reason.

Sources & processor codes

  • ISO 858343Stolen cardDocs
  • NuveiStolen card, pick-upDocs
  • Stripestolen_cardThe card was reported stolenDocs

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