Payments Bible

Pick Up Card

What it means

The issuer has flagged the card to be retained and instructs that it should not be honored, often because it may be lost, stolen, or otherwise compromised.

Why it happens

The issuer has placed a capture instruction on the card due to a security or account problem.

If you’re the cardholder

Contact your card issuer; use a different payment method to complete the purchase.

If you’re the merchant

Do not retry; treat as a fraud-related decline and offer another payment method.

Sources & processor codes

  • Google Standard Payments04Pickup (card lost or stolen)Docs
  • ISO 858304Pick up cardDocs
  • NuveiPick-up cardDocs
  • Stripepickup_cardThe customer can't use this card to make this payment (it's possibly reported lost or stolen)Docs

← All decline reasons