Payments Bible

Lost Card

What it means

The card has been reported lost by the cardholder and the issuer has blocked it from further use.

Why it happens

The cardholder notified the issuer that the card was lost, so the issuer rejects all authorizations and may request the card be picked up.

If you’re the cardholder

Use a different card; contact your issuer for a replacement if needed.

If you’re the merchant

Do not retry; present a generic decline to the customer and do not reveal the lost-card reason.

Sources & processor codes

  • ISO 858341Lost cardDocs
  • NuveiLost card, pick-upDocs
  • Stripelost_cardThe card was reported lostDocs

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