Payments Bible

Invalid Account

What it means

The card or the account it is linked to is invalid, expired, cancelled, or does not exist.

Why it happens

There is a problem with the account behind the card, such as it being closed, cancelled, or never valid.

If you’re the cardholder

Contact your issuer to confirm the card works, or use a different card.

If you’re the merchant

Advise the customer to verify the card with their bank; do not silently retry.

Sources & processor codes

  • ISO 858376Invalid accountDocs
  • NuveiInvalid account specifiedDocs
  • Stripeinvalid_accountThe card, or account the card is connected to, is invalidDocs

← All decline reasons