Payments Bible
55SoftRetry may succeedAuthentication

Incorrect PIN

What it means

The PIN entered does not match the PIN on record for the card (applies to card-present or PIN-based transactions).

Why it happens

The cardholder mistyped the PIN or entered the wrong PIN.

If you’re the cardholder

Re-enter the correct PIN.

If you’re the merchant

Prompt for the PIN again; repeated failures may lock the card.

Sources & processor codes

  • Adyen17Invalid PINDocs
  • ISO 858355Incorrect PINDocs
  • NuveiIncorrect PINDocs
  • Stripeincorrect_pinThe PIN entered is incorrect (card-reader payments only)Docs

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