Payments Bible
82SoftRetry may succeedAuthentication

Incorrect CVC

What it means

The card security code (CVC/CVV2) provided does not match the code on record for the card.

Why it happens

The customer mistyped the CVC, or the code does not correspond to the card number entered.

If you’re the cardholder

Re-enter the 3- or 4-digit security code from the card.

If you’re the merchant

Prompt the customer to re-enter the CVC; consider CVC checks in your fraud rules.

Sources & processor codes

  • Adyen24CVC DeclinedDocs
  • ISO 858382CVV mismatchDocs
  • NuveiInvalid CVV2Docs
  • Stripeincorrect_cvcThe CVC number is incorrectDocs

← All decline reasons