Payments Bible

Format Error

What it means

The transaction request was malformed and could not be processed by the issuer.

Why it happens

One or more fields in the authorization message were formatted incorrectly or were missing.

If you’re the cardholder

This is a technical issue on the merchant or gateway side; try again later or contact the merchant.

If you’re the merchant

Review the message fields and formatting in your integration and correct the request before resubmitting.

Sources & processor codes

  • Adyen21Not SubmittedDocs
  • ISO 858330Format errorDocs
  • NuveiFormat errorDocs

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