Payments Bible
card_not_supportedHardIssuer decision

Card Not Supported

What it means

The card does not support this type of purchase or transaction.

Why it happens

The card product is not enabled for this purchase type or channel by the issuer.

If you’re the cardholder

Contact your issuer to confirm the card supports this purchase, or use a different card.

If you’re the merchant

Advise the customer to use another card; retrying the same card will not help.

Sources & processor codes

  • Adyen10Not supportedDocs
  • Stripecard_not_supportedThe card doesn't support this type of purchaseDocs

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