Payments Bible
blocked_cardHardCard details

Blocked Card

What it means

The card used for the transaction is blocked and therefore cannot be used.

Why it happens

The issuer or cardholder has blocked the card, for example due to a security concern or account hold.

If you’re the cardholder

Contact your issuer to unblock the card, or use a different card.

If you’re the merchant

Do not retry; ask the customer for an alternative payment method.

Sources & processor codes

  • Adyen5Blocked CardDocs
  • NuveiBlocked by cardholder / contact cardholderDocs

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