Payments Bible
incorrect_zipSoftRetry may succeedAuthentication

Address Verification Failed

What it means

The billing address or postal code entered does not match what the issuer has on file (AVS mismatch).

Why it happens

The customer entered a billing address or ZIP/postal code that does not match the card's records.

If you’re the cardholder

Re-enter the billing address and postal code exactly as they appear on your card statement.

If you’re the merchant

Prompt the customer to correct the billing address; decide how strict your AVS rules should be.

Sources & processor codes

  • Adyen32AVS DeclinedDocs
  • Stripeincorrect_zipThe postal code is incorrectDocs

← All decline reasons